The AI & Digital Bridge 2026 international forum has wrapped up in Astana. More than 60 new agreements were reached on the sidelines of the forum. Among them was a memorandum with Kraken on cooperation in developing the digital assets market and applying blockchain technologies in Kazakhstan. Prime Minister Olzhas Bektenov held a series of bilateral meetings with the company’s management, as well as with the heads of Higgsfield AI and DREAM. The parties discussed personnel training, joint projects, and the participation of Kazakh specialists in international technology initiatives. The forum also outlined plans to scale up promising AI developments. One of the areas is robotics.
«We have a pilot project that we plan to implement in Kazakhstan’s two largest cities – Astana and Almaty. During the first stage of the pilot, we will deploy humanoid robots and robotic dogs, which will interact with the public. In Astana, our first location will be the LRT. The robots will provide citizens and passengers with information on routes and how the LRT can be used. They will also be deployed at hotels, public service centers and other social facilities,» noted QAZBOT Technologies CEO Vladislav Safarov.
The practical implementation of AI was one of the key focuses of the forum. The solutions presented are already being used in industry, education, the financial sector, and public services. The next step is to scale up the most effective solutions and make digital services more accessible to citizens. One such project is already operating at the 1414 unified contact center.
«To date, the AI assistant provides the most in-demand government services and consultations on a range of issues, including obtaining identity documents, registering real estate and legal entities, obtaining a driver’s license, social benefits and other services. The assistant is already operating in a live environment, handling calls and processing requests in three languages. It can independently resolve around 40% of inquiries, and overall, citizens are able to receive the service,» said Arman Kenzhegaliyev, Chairman of the Board of the Government for Citizens State Corporation.
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